Chad Smith


KPI process is getting better.  With some of the changes we made in the office effective July 1st we have seen an up tic in google reviews.  My staff sent out 274 requests for reviews and received 54 actual google reviews.  This is a great 1st month result.  This doesn’t include some other KPI’s that we have not run reports on just yet.

Chad Smith – Clausen Agency, NY


Tom Baker

About Tom Baker

“Manage processes. Lead people.” is a one hour webinar explaining our unique approach to leadership The objective is to release owners from the job of getting staff to do their job and empower staff to take personal responsibility for their success.”